Pet portraits
How do I send my pet's photo?
After you order, reply to your order confirmation email with a clear photo of your pet. If we don't hear from you, we'll email to ask for it.
What makes a good photo?
Good light, taken at your pet's eye level, with their whole face in view and in focus. Phone photos are perfect.
Will I see it before it's printed?
Yes. We email you a free digital proof, and nothing is printed until you approve it.
Can I have two pets in one portrait?
Yes. Choose “2 pets” when you order and send us a photo of each.
Which size should I choose?
30 × 40 cm suits a shelf or a small wall. 40 × 50 cm works above a desk or sideboard. 50 × 70 cm makes a statement above a sofa or fireplace.
How long does it take?
Portraits are printed in the UK and usually arrive within 4–5 working days of you approving your proof.
Can I return a portrait?
Each portrait is made just for you, so we can't accept change-of-mind returns. If it arrives damaged or doesn't match your approved proof, we'll reprint it free.
Puppy comfort toy
How does the heartbeat work?
A small battery-powered heartbeat unit slips inside the toy. Press the button and it gives a gentle, steady pulse.
Is it a chew toy?
No, it's a comfort toy. Supervise your puppy, and take the heartbeat unit out if they start chewing.
How long is delivery?
Usually 5–10 working days. You'll get a tracking link by email as soon as it's on its way.
Orders and delivery
Do you charge for delivery?
No, UK delivery is free on every order. We currently deliver to UK addresses only.
What's the last order date for Christmas?
Puppy comfort toys: Tuesday 8 December. Pet portraits: Friday 11 December.
How do I contact you?
Email dombatey02@gmail.com. We aim to reply within one working day.