Refund policy

Change of mind (non-personalised items)

You can cancel your order for any reason within 14 days of receiving it. Email us at dombatey02@gmail.com to let us know and we'll send you the return address. Then return the item unused and in its original packaging within 14 days of telling us. You pay the cost of sending it back. We'll refund the item price, plus any delivery charge you paid, within 14 days of receiving the return.

Personalised items (including pet portraits)

Personalised items are made to order from your photo, so they can't be returned for a change of mind. This doesn't affect your rights below.

Damaged, faulty or not as described

If anything arrives damaged, faulty or not as described, or a portrait doesn't match the proof you approved, email us at dombatey02@gmail.com within 30 days with a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any return costs.

These rights are in addition to your statutory rights under the Consumer Rights Act 2015.

Contact

Petal Paws
1 Telegraph House, Pinnington Place
Liverpool, L36 5XA
United Kingdom
dombatey02@gmail.com